Damaged Merchandise
Bicycles on occasion may be damaged in the shipping process. Damaged shipments must be filed with the carrier. We cannot be responsible for damage caused in the shipping process. Purchasers will be responsible for shipping costs associated with damaged part replacements. If you have any question regarding this issue, please feel free to contact us. We will be glad to help you. Purchasers do have the option of taking out shipping insurance at an additional cost.
Shipping
Packages will be sent not requiring a signature for delivery unless otherwise specified by purchaser. Once packages are delivered to the address specified by purchaser chubbyscruisers.com is no longer liable for any lost or stolen packages. To require a signature for delivery an additional charge of $2 will be added on to purchasers' total. Please allow up to 10 - 14
business days for your cruiser to be delivered. . Manufacturer's Defects
If a product appears to have a manufacturer's defect, please email us the details. We will respond within 3 business days advising you what action the manufacturer desires to take. Do not return items to us without receiving instructions. The manufacturer must approve the return of the item where any claim of manufacturer's defect is made. If an item is to be returned due to manufacturer's defect, you must first receive a return authorization. No packages will be accepted without a return authorization. The purchaser is responsible for the shipping costs associated with any returned item. chubbyscruisers.com is not responsible for manufacturer's defects. We will be glad to facilitate your claim with the manufacture but manufacturer's defects are the responsibility of the manufacturer. As such, you agree to indemnify chubbyscruisers.com from any such claims.
Return Policy
Because our bicycles cannot be re-sold as new once they have been shipped to you or re-sold once you have put the bike together we don't offer a return or refund. However, if you want to exchange your bicycle for another bicycle we will entertain such on a case by case basis understanding that you will be responsible for shipping and pay a 20% restocking fee. The bicycle being exchanged must be returned within 10 days and with all unused original packaging and literature materials. Permission for any exchange merchandise must be authorized by a chubbyscruisers.com employee before the bike is shipped back, this applies to all exchanges. We are not liable for exchange merchandise that does not reach our return department. We will notify you via e-mail of your exchange status once we have received and processed the item to be exchanged. Please note that shipping charges are not refundable. Purchaser will also be responsible to pay all shipping charges necessary to complete the exchange.
Manufacturer's Warranty
1. Three months for the frame and one month all component joint parts.
2. The manufacturer will replace any parts failing during the warranty period. The shipping fee will not be covered by the warranty.
3. Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and shipping costs associated with warranty replacements.
Items not covered by warranty
1. Gear or brake adjustments.
2. Any alteration made or aftermarket part installed on bike by customer.
3. Wear and tear to bike, tires or components.
4. Damage as a result of any bike accident
5. Damage attributable to shipping damage
Legalities
If any product is subject to federal or state consumer warranty laws, our statement of limited warranty included with the product applies in place of these warranties. Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you or failure caused by an item for which we are not responsible may void these warranties. This warranty replaces any other warranty, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
If you do not understand any of the terms of this Limitation of Warranty and Liability or their implications, please consult an attorney. This limitation on warranty and liability is part of the terms of sale, constitutes a binding agreement, and may be enforced against you. In addition, Purchaser agrees that the total of any and all liability, regardless of fault, shall be limited to the total of your bicycle purchase with Seller or $200.00 whichever is greater.
Under no circumstances are we liable for third-party claims against you for losses or damages; loss of or damage to your records or data; or consequential damages (including lost profits or savings) or incidental damages, even if we have been advised of the possibility of such damages.
The laws of the State of California shall govern this agreement. The parties hereby agree that any dispute relating to the Products sold hereunder shall be subject to the jurisdiction and venue of the Courts of Los Angeles, California.
